Frequently Asked Questions (FAQs)

📦 When will my order be shipped?

We typically process and ship all orders within 1–3 business days. Once shipped, you’ll receive a confirmation email with tracking info so you can keep an eye on your delivery.

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🚚 How long does shipping take?

Delivery times vary depending on your location:

• Australia: 5–12 business days

• Please note, delays may occur due to high demand, customs, or carrier issues.

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💳 What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and other secure payment options at checkout.

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🔁 Can I return or exchange my order?

Yes! If your item is faulty, damaged, or not as described, you can return it within 14 days of delivery.
Check out our Returns & Refund Policy for full details, or email us at admin@cartcatcher.shop for assistance.

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❌ What if I entered the wrong address?

If you catch a mistake, email us ASAP at admin@cartcatcher.shop. If your order hasn’t shipped yet, we’ll fix it. If it’s already on the way, we can’t guarantee changes — but we’ll do our best to help.

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📱 Where do you find your products?

We catch what’s trending across TikTok, social media, and global marketplaces—then bring the most viral, practical, or just plain fun items straight to your cart.

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✨ How often do you restock items?

Hot items sell fast! We restock popular products weekly, but some limited drops may not return. If you see something you love, we recommend catching it while it’s here 😉

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📧 Still need help?

We’ve got your back. Reach us any time at admin@cartcatcher.shop or hit us up on our socials.

Return & Refund Policy

Shop with confidence. If something’s off, we’ll make it right.

At Cart Catchers, customer satisfaction is not just a promise it’s a priority. We stand behind the quality of our products, but we understand that sometimes things don’t go as expected. This policy outlines your rights and our procedures for handling returns, exchanges, and refunds.

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✅ Eligibility for Returns

We accept returns for the following reasons:

• Damaged or defective items

• Items significantly not as described

• Incorrect item received

To be eligible for a return:

• You must notify us within 14 days of receiving your item

• The product must be unused and in its original condition and packaging

• Proof of purchase (order number or confirmation email) is required

Please note: Due to hygiene and safety standards, certain items such as personal care tools, wearable devices, and opened consumables are non-returnable unless faulty.

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🔄 Return Process

1. Contact Us at admin@cartcatcher.shop with:

   • Your full name

   • Order number

   • Reason for return

   • Photos or videos (if item is damaged or defective)

2. Once approved, we’ll provide return instructions and a return address.

3. After receiving and inspecting the item, we’ll process your refund or replacement within 5–7 business days.

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💳 Refunds

• Approved refunds will be issued back to your original payment method

• Refund processing times may vary depending on your bank or payment provider

• Shipping fees (if applicable) are generally non-refundable, unless the return is due to our error

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🔁 Exchanges

If you received the wrong item or a defective product and prefer an exchange over a refund, let us know we’ll prioritize a fast resolution.

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🚫 Items Not Eligible for Return

• Change of mind after delivery

• Products marked as Final Sale

• Items damaged due to misuse or user error

• Orders returned without prior approval

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📦 Return Shipping Costs

• If the return is due to our error (defective or wrong item), we will cover return shipping

• If not, the customer is responsible for return shipping costs

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🕵️ Lost or Stolen Packages

Cart Catchers is not responsible for packages lost in transit. Please ensure your shipping address is accurate and monitored at the time of delivery.

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💬 Questions?

For any concerns or further clarification, don’t hesitate to contact our support team at admin@cartcatcher.shop. We’re here to help.

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This Return Policy reflects industry best practices and complies with Australian Consumer Law. If you plan to operate in multiple regions, we can also tailor this policy to include international return guidelines or extended holiday return windows. Let me know if you’d like that prepared.

Shipping Policy

We deliver the trends fast, tracked, and straight to your door.

At Cart Catchers, we work hard to get your order processed and shipped as quickly as possible. Below you'll find all the details about how and when your items will arrive.

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📦 Order Processing

• All orders are processed within 1–3 business days (excluding weekends and public holidays).

• Once processed, you’ll receive a shipping confirmation email with tracking details.

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🌏 Shipping Times

Australia:

• Estimated delivery: 5–12 business days

International (if applicable):

• Estimated delivery: 10–20 business days
  (Note: International delivery times may vary based on destination, customs, and local carrier delays.)

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💲 Shipping Costs

• Shipping is calculated at checkout based on your location and the total weight of your order.

• We occasionally offer free shipping promotions—be sure to check the banner or promo codes at the top of the site!

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🕵️ Tracking Your Order

Once your order has shipped, you’ll receive a tracking number via email so you can keep an eye on your delivery. If you haven’t received one after 5 business days, contact us at admin@cartcatcher.shop.

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❗ Shipping Delays & Issues

While we do our best to meet delivery timeframes, delays can happen due to external factors such as customs clearance, high-volume periods, or courier disruptions. We appreciate your patience!

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📧 Questions?

We’re here to help! Reach out anytime at admin@cartcatcher.shop with your order number and we’ll get back to you as quickly as possible.

Welcome to Cart Catchers!

These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or purchasing from Cart Catchers ("we", "us", or "our"), you agree to be bound by these Terms. If you do not agree, please do not use our site.

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1. Use of Our Website

You agree to use this website for lawful purposes only. Any unauthorized use may result in termination of your access and legal action.

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2. Product Information

We strive to ensure all product descriptions, images, and prices are accurate. However, we cannot guarantee that all information is 100% error-free. If a product is listed incorrectly, we reserve the right to cancel or adjust the order.

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3. Orders & Payments

• All prices are in AUD (Australian Dollars) unless otherwise stated.

• We accept secure payments via major credit cards, PayPal, and other accepted gateways.

• Orders are subject to availability. We may cancel or refund orders if stock is unavailable.

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4. Shipping & Delivery

• We aim to process and ship orders within 1–3 business days.

• Estimated delivery times are provided at checkout but may vary depending on location and external factors.

• Cart Catchers is not responsible for delays due to customs, postal services, or incorrect shipping information.

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5. Returns & Refunds

Please refer to our Returns & Refund Policy for details. Generally, we accept returns for faulty or damaged items within 14 days of delivery.
Contact us at admin@cartcatcher.shop to initiate a return.

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6. Intellectual Property

All content, images, logos, and designs on this website are the property of Cart Catchers or its content suppliers and may not be used or reproduced without written permission.

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7. User Reviews & Content

By submitting reviews or photos, you grant us the right to use, display, and share that content for marketing and promotional purposes.

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8. Limitation of Liability

Cart Catchers is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services. Use products at your own discretion.

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9. Changes to Terms

We may update these Terms from time to time. Continued use of the website after any changes constitutes acceptance of the new Terms.

 

About Us

We don’t just follow trends — we catch them.

Welcome to Cart Catchers, your ultimate destination for everything trending, viral, and worth the hype. We search the internet (so you don’t have to) to bring you the latest must-haves  from clever kitchen hacks and glow-up gadgets to TikTok-famous beauty tools and home decor that totally eats.

📦 What We Do

We're not your average online store. We're a trend-hunting hub, curating products that are blowing up on TikTok, Instagram, and beyond all in one cart, ready to ship.

Whether you’re after something fun, functional, or just straight-up aesthetic, Cart Catchers is here to serve up the internet’s favorite finds  fast, affordable, and with a whole lot of personality.

👀 Why Shop With Us?

• ✅ TikTok-Approved Products

• ✅ Affordable Prices & Weekly Drops

• ✅ Fast Shipping Across Australia

• ✅ No Boring Products — Ever

We believe shopping should be exciting  like discovering a new favorite you didn’t even know you needed.

So if you’ve ever said, “Omg where did they get that?” — now you know.

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💌 Got Questions?

We’ve got answers. Reach out to us at admin@cartcatcher.shop or follow us on socials for the latest drops, deals & chaos.