Return Policy

Return & Refund Policy

Shop with confidence. If something’s off, we’ll make it right.

At Cart Catchers, customer satisfaction is not just a promise it’s a priority. We stand behind the quality of our products, but we understand that sometimes things don’t go as expected. This policy outlines your rights and our procedures for handling returns, exchanges, and refunds.

✅ Eligibility for Returns

We accept returns for the following reasons:

  • Damaged or defective items

  • Items significantly not as described

  • Incorrect item received

To be eligible for a return:

  • You must notify us within 14 days of receiving your item

  • The product must be unused and in its original condition and packaging

  • Proof of purchase (order number or confirmation email) is required

Please note: Due to hygiene and safety standards, certain items such as personal care tools, wearable devices, and opened consumables are non-returnable unless faulty.

🔄 Return Process

  1. Contact Us at admin@cartcatcher.shop with:

    • Your full name

    • Order number

    • Reason for return

    • Photos or videos (if item is damaged or defective)

  2. Once approved, we’ll provide return instructions and a return address.

  3. After receiving and inspecting the item, we’ll process your refund or replacement within 5–7 business days.

💳 Refunds

  • Approved refunds will be issued back to your original payment method

  • Refund processing times may vary depending on your bank or payment provider

  • Shipping fees (if applicable) are generally non-refundable, unless the return is due to our error

🔁 Exchanges

If you received the wrong item or a defective product and prefer an exchange over a refund, let us know we’ll prioritize a fast resolution.

🚫 Items Not Eligible for Return

  • Change of mind after delivery

  • Products marked as Final Sale

  • Items damaged due to misuse or user error

  • Orders returned without prior approval

📦 Return Shipping Costs

  • If the return is due to our error (defective or wrong item), we will cover return shipping

  • If not, the customer is responsible for return shipping costs

🕵️ Lost or Stolen Packages

Cart Catchers is not responsible for packages lost in transit. Please ensure your shipping address is accurate and monitored at the time of delivery.

💬 Questions?

For any concerns or further clarification, don’t hesitate to contact our support team at admin@cartcatcher.shop. We’re here to help.

This Return Policy reflects industry best practices and complies with Australian Consumer Law. If you plan to operate in multiple regions, we can also tailor this policy to include international return guidelines or extended holiday return windows. Let me know if you’d like that prepared.